KARAMUSHKA, Liudmyla; GONCHARENKO, Yaroslava. Commercial organization staff’s customer centricity: the level of development and relationship with staff’s communicative and emotional . Kyiv journal of modern psychology and psychotherapy, [S. l.], v. 1, p. 11–23, 2021. DOI: 10.48020/mppj.2020.01.01. Disponível em: https://mpp-journal.com/index.php/journal/article/view/1. Acesso em: 24 aug. 2026.